Grand Traverse District Vacation Packages

Convenient location to St. Charles.

Very clean, staff was very polite, ample size parking lot, good location and within walking distance to shops for average person. A bit of a distance for someone with walking disabilities. The food was good, hot, and kept full. The dining area was clean. The only complaint I have was the elevator was very slow and should be sped up considerably and the pool and hot tub was undersized for the amount of guests. I would stay here again.

Issues started with check-in, as the staff was confused by the Expedia billing receipt I showed them. The ice machine and vending area on our floor was being renovated (this is a fairly new building, but cheaply constructed). We received a handicap room on the end corner, on the third floor. All night long we could hear everyone around us and the street noise was terrible. We each got about four hours of sleep. The handicap shower leaked all over the bathroom floor (we showered standing against the inside wall to prevent the water from flowing out of the shower - it did no good). We cancelled our second night reservation and stayed elsewhere in Frankenmuth (very expensive to change to another hotel). We won't be back to this Holiday Inn Express.